customer after care
09 September 2014
I bought my five year old daughter a school pi before and first day started to noble secondary front of it looked twelve months old day three it was plucked n threads coming lose took it back and to my supprise told me its not there fault n said shes caught it on a watch I told her she's five and there not aloude watches then proceeded to come up with several other excuses to how its happened then said there's nothing she can do and said to come and pick up a pinny that's been worn for three days n is only fit for rags. Appauling customer service
26 April 2014
I have been using Slaters since my eldest daughter started school and she is approaching 12yrs. I have always found them to be helpful and have never had any issues. The staff always do their upmost to get what you need. Would not go anywhere else
Standish High School winter jumpers
susan boland, 06 November 2012
1 Star cos you have to have at least 1, otherwise the stars would be empty. Whatever you do DO NOT buy the winter weight jumper from here unless you like holes in your elbows and ragged cuffs with only FOUR TO SIX WEEKS wear. They do a very good impression of a maniac rubbing their elbows up and down the counter to demonstrate wear and tear to the elbow of the jumper. What is my child supposed to do, write with her elbows elevated off the desk? Rude and unhelpful, avoid at all costs. There are better alternatives out there, even if it is only on the service side. Will never buy anything from there again and will be advising averone I know to stay away too. The school has been informed that I don t have a spare £80 to spend on jumpers.
20 October 2012
I rushed from work to pick up an item I have ordered due to them not having it available on my first visit. I arrived at 4.55 and the place was closed with the metal shutters down and no staff to be seen. The sign outside clearly stated they were open until 5pm. I was very annoyed to have made a special trip out of my way which was a total waste of my time.
29 August 2012
I would just like to commend the staff at Slaters, as I have a very small boy going into Y7 at school and they have made his uniform to fit perfect. Thiey have been extremly helpful and friendly, and I would recommend anyone to go.
13 August 2012
I put a deposit on my daughters shool uniform at the beginning of the summer holidays. Just been in to pay the remainding balance after saving up for the past 4 weeks to be told upon collection that the girl who served me had not included the tracksuit and I would need to pay an extra £27! The manager S. was extremely unhelpful and obnoxious, insisting it was human error. I would argue it was incompetence and think that customer service skills training is needed for the management.
14 May 2012
Have paid for and been waiting 5 weeks for a school track suit, after two visits and 3 phone calls I have been told that they "HOPE" to get some in next week. I never would have placed the order with them if I had known their service was so bad.
Stock and service
29 August 2011
I was made to wait in line for 20 minutes only to be told that there was no stock of the Byrchall Uniform. Surely a sign or notice at the entrance would have been a good and courteous idea. Admittedly the staff are busy at this time of year but this is no excuse for the ignorant attitude of the staff when I was served.
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